Last Updated: 26-01-2025

Welcome to FoodLab! By accessing or using our platform, which includes our websites, mobile applications, and services (collectively referred to as the “Platform”), you agree to abide by these Terms and Conditions (the “Terms”). Please read them carefully before using our services. If you do not agree with these Terms, you must not use the Platform.

1. Introduction

FoodLab (“we,” “our,” or “us”) provides an online platform that connects users, restaurants, and delivery partners to facilitate food ordering and delivery. These Terms govern your access and use of the Platform, including all content, functionality, and services offered.

2. Eligibility

• By using the Platform, you represent and warrant that you are at least 18 years of age or have the legal capacity to enter into a binding agreement under applicable law.

• If you are using the Platform on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms.

3. Accounts and Registration

• To use certain features of the Platform, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration.

• You are responsible for maintaining the confidentiality of your account login details and for any activity under your account.

• FoodLab reserves the right to suspend or terminate accounts if fraudulent, illegal, or unauthorized activities are detected.

4. Use of the Platform

4.1. Permitted Use

You agree to use the Platform solely for lawful purposes and in accordance with these Terms.

4.2. Prohibited Activities

You agree not to:

• Use the Platform for any fraudulent, unlawful, or unauthorized purpose.

• Interfere with or disrupt the operation of the Platform, including transmitting viruses, malware, or other harmful code.

• Impersonate any person or entity or misrepresent your affiliation with a person or entity.

• Access or attempt to access data not intended for you, including another user’s account.

• Reverse engineer, decompile, or disassemble the Platform or any software used on the Platform.

5. Orders and Payments

5.1. Placing Orders

• Users can place orders via the FoodLab app or website.

• Once an order is confirmed, it cannot be canceled unless explicitly permitted under our cancellation policy.

5.2. Pricing and Payment

• All prices displayed on the Platform are inclusive of applicable taxes unless stated otherwise.

• Payments are processed securely through our payment gateway partners. We accept multiple payment methods, including credit cards, debit cards, and mobile wallets.

5.3. Refunds and Disputes

• Refunds are issued at FoodLab’s discretion based on the circumstances of the order (e.g., incorrect delivery, missing items).

• Users are encouraged to contact our support team for any disputes or issues with their orders.

6. Delivery Terms

• Estimated delivery times are provided as a guideline and may vary based on factors such as location, traffic, and weather conditions.

• FoodLab is not liable for delays caused by factors beyond our control.

• Users are responsible for providing accurate delivery information. FoodLab will not be held liable for failed deliveries due to incorrect or incomplete addresses.

7. Restaurant Partner Obligations

Restaurants using the Platform must:

• Ensure the quality, accuracy, and availability of their menu items.

• Process and prepare orders promptly upon receipt of notifications.

• Comply with all applicable health and safety regulations.

8. Delivery Partner Obligations

Delivery partners must:

• Ensure timely pickup and delivery of orders.

• Adhere to applicable traffic and safety laws.

• Treat users, restaurants, and FoodLab staff with respect and professionalism.

9. Intellectual Property

• All content on the Platform, including text, graphics, logos, images, and software, is the intellectual property of FoodLab or its licensors and is protected by copyright and trademark laws.

• You may not copy, reproduce, distribute, or create derivative works of any content on the Platform without prior written consent.

10. Privacy

Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, and disclose your personal information. By using the Platform, you consent to the practices described in the Privacy Policy.

11. Termination

FoodLab reserves the right to terminate or suspend your account at any time, without notice, for any reason, including breach of these Terms. Upon termination, your right to use the Platform will cease immediately.

12. Disclaimers

• FoodLab provides the Platform “as is” and “as available,” without any warranties, express or implied.

• We do not guarantee the accuracy, reliability, or completeness of any information or content provided on the Platform.

• FoodLab is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform.

13. Limitation of Liability

To the extent permitted by law, FoodLab’s liability to you for any claims arising out of your use of the Platform is limited to the amount you paid for the services in question.

14. Indemnification

You agree to indemnify, defend, and hold harmless FoodLab, its affiliates, and its employees from any claims, liabilities, damages, or expenses arising out of your use of the Platform, your breach of these Terms, or your violation of any law or rights of a third party.

15. Changes to These Terms

FoodLab reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform constitutes acceptance of the revised Terms.

16. Governing Law and Dispute Resolution

• These Terms are governed by the laws of [Insert Jurisdiction].

• Any disputes arising from these Terms or your use of the Platform shall be resolved through arbitration in accordance with the rules of [Insert Arbitration Body].

17. Contact Us

For any questions or concerns about these Terms, please contact us at:

Email: support@foodlab.com.ng

Phone: [--- --- --- ----]

By using FoodLab, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing FoodLab!

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